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Privacy Policy

Effective Date: [November 21, 2025]

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information gathered through this website and any related services, including AI-powered and GPT-based features (the “Services”). We comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

1. Information We Collect

We collect personal information in the following ways:

1.1 Information You Provide Directly

This includes information voluntarily submitted through forms, account registration, contact requests, surveys, support tickets, and interactive tools. Examples include:

  • Name
  • Email address
  • Business information
  • Any content you choose to submit through forms or messaging features

1.2 Information Submitted to AI or GPT-Powered Features

If you use our AI tools, such as chatbots, content generators, or automated assistants, we may collect the text or files you submit to those features for the purpose of generating responses.

You should avoid entering sensitive personal information (financial, legal, medical, or government-issued identifiers) into AI features.

1.3 Automatically Collected Information

We may collect device and usage data such as:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed and referring links
  • Cookie preferences and interactions

2. Use of Personal Information

We use personal information to:

  • Provide, maintain, and improve the Services
  • Respond to inquiries and support requests
  • Deliver AI-powered responses and automated suggestions
  • Personalize site experience
  • Send notifications or communications (when permitted)
  • Analyze site performance and user behaviour
  • Maintain security and prevent misuse

We do not sell personal information.

3. AI, GPT, and OpenAI Processing

Our Services may integrate AI technologies, including third-party providers such as OpenAI.

When you use these features:

  • Your inputs may be transmitted to the AI provider to generate a response.
  • AI providers may process data to operate, maintain, and improve their models.
  • We do not allow third-party AI providers to use user inputs for advertising or marketing.
  • We do not use AI providers that sell or re-share your personal information.

You are responsible for ensuring that any information entered into AI features does not violate privacy, confidentiality, or contractual obligations.

4. Disclosure of Personal Information

We may disclose personal information in the following circumstances:

4.1 Service Providers

We use third-party vendors for hosting, analytics, email delivery, AI processing, and security services. These providers only receive the information necessary to perform their functions.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government authority.

4.3 Business Transfers

If we sell or transfer part of our business, personal information may be included in the transferred assets, subject to confidentiality safeguards.

5. Cookies and Tracking Technologies

We use cookies, analytics tools, and browser storage to:

  • Maintain session information
  • Understand user behaviour
  • Improve performance
  • Personalize content

Users may adjust browser settings to block or limit cookies.

6. Data Retention

Personal information is retained only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

AI-generated interaction data may be retained by service providers according to their own retention policies.

7. Security Measures

We implement administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, or disclosure.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights (Canada)

Depending on your jurisdiction, you may have rights to:

  • Access the personal information we hold
  • Correct inaccuracies
  • Withdraw consent (where consent is the legal basis for processing)
  • Challenge compliance

Requests can be submitted through the contact information below.

9. International Transfers

Some service providers, including AI providers, may process information outside of Canada. These jurisdictions may have different privacy laws. We ensure contractual or equivalent safeguards are in place when transferring personal information internationally.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted promptly.

11. Third-Party Links

Our site may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Effective Date” will reflect the latest revision. Continued use of the Services indicates acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Email: [support@canaidothat.ai]
Address: [24 Fogwill Place, St. John’s, NL A1A 4Y6]